Payment methods
Payment is made by the BBVA Bank virtual catwalk. However, Coordination with Shantai Coffee can be carried out by bank transfer..
Transfer: It is essential that in the matter indicate the order or invoice number and the name or business name. To be able to confirm the order, Payment must be made within a maximum period of 3 days, otherwise the order will be canceled.
Payment is made in advance, except wholesale customers who have coordinated other payment conditions with Shantai Coffee.
Shipping policy
- The delivery label is printed directly from the “other delivery data” section and is placed on the order, So Shantai Coffe is not responsible for errors in the delivery direction and it is the responsibility of the client for the extra charges that this may generate.
- Shantai Coffee works with Micro Lot, and performs the tan depending on the volume of orders, To guarantee the delivery of fresh coffee.
- The order goes through quality control and packaging before being delivered to the carrier. Therefore, At the time of delivery the client must review that the order is in optimal conditions, In case the client detects damage or quality defects, This must immediately communicate Shantai Coffee (See "Returns Policy").
- The order is sent through the Ontime company, and will usually be done in 24h and maximum 48h in national shipments, depending on the time the order was made. Shantai Coffee cannot guarantee exact delivery deadlines.
- Free shipments to national territoryl (Space), except the Canary Islands and Balearic Islands.
- International shipments: The conste of the shipment can vary depending on each country. Taxes, Customs tariffs and procedures are the responsibility of the recipient. *International shipments are not yet available at Shantai Coffee*.
Absent:
If an order is not delivered by the absence of the client or by lack of contact with him and this is returned to us, The fact of forwarding it will be borne by the client itself.
Return and Refund Policy
Since our coffee tuo, Shantai Coffee will not accept product returns if this does not present any problem related to the aforementioned points.
For the return or change of a product, The client must write an email to info@shantaicoffee.com within 24h with the matter "incidence", attached the following data:
- Order or invoice number.
- Detailed Explanation of the problem.
- Photography where the damage appears visibly.
- Shipping label photography.
The return will proceed only if they attach all these aforementioned data; In addition the article or order to be returned must be in its original container, Without despising, without using and in perfect condition.
Once the article or order returned received, and Shantai Coffee checks compliance with the return specifications indicated above, the return of payment that the client used or sending the article/new order. Confirmation of the return will be known by means of an email.
For returns in Canary Islands and Balearic Islands, Shipping costs are customer responsibility.